Shipping, Refunds and Returns Policy

Thank you for visiting and shopping at Australian Plastic Fabricators (APF).

The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Confirming your Order
   1. An email confirmation will be sent to your e-mail address after placing your order. Please keep this e-mail as proof of your order. All orders must first be reviewed and confirmed by APF prior to commencing fulfilment. Upon review APF will confirm or deny our ability to fulfil the order and send you a confirmation email once it is approved, along with the estimated cost, and delivery timeframes (if applicable). All orders will be reviewed by APF within 7 days of them being placed.

2. Order Processing Time
   1. Order Processing Time refers to the time it takes for us to prepare your order after it has been successfully reviewed, prior to shipping.
   2. After your order has been authorised and your payment verified, it will be processed within 7 days. We will contact you if, for some reason, there are any delays.

3. Shipment
   1. Domestic Only
      1. Australian Plastic Fabricators does not ship internationally at this time. We ship domestic only – anywhere in Australia.
   2. Once your order is reviewed, if you have requested shipping, we will provide you with an estimate.
   3. Alternatively, you may pick up from in-store.
      1. In-store pickup dates vary based on product availability.

4. Shipment rates and delivery estimates
   1. We endeavour to get your order to you as soon as possible. Once your order has been successfully reviewed, an estimated shipment cost and delivery time will be provided to you.
   2. Both the cost and delivery times are estimates and commence from the date of shipment, rather than the date of order.
   3. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Supply-chain delays and other unforeseen circumstances may impact delivery times. Unless there are exceptional circumstances, we make every effort to fulfil your order.
   4. Please note:
      1. Business day means Monday to Friday, except holidays.
      2. Orders are not shipped or delivered on weekends or holidays.
      3. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
   5. Products may be delivered in separate shipments.
   6. When placing your order, we consider these factors when calculating the Estimated Delivery Date:
      1. Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
      2. We will not be responsible for wrong shipping address if you provide incorrect information.

5. Damages
   1. APF does not accept responsibility if your order is damaged in transport. This remains the responsibility of the transport provider.
   2. If there is any damage to the packaging on delivery, contact us immediately by phone +61 2 9648 3600, or by email silverwater@ausplasfab.com.au so we can assist you.

6. Missing or Lost Package
   1. APF does not accept responsibility if your order is lost in transport. This remains the responsibility of the transport provider.
   2. However, there are several reasons why a package may get lost in delivery.
      1. We’ve found that, more often that not, the package is either in the building or with a neighbour.
      2. Australian Plastic Fabricators politely requests that customers look in common courier hiding spots.
      3. Please take a look good look around first. Then if you haven’t located your order, please contact us immediately by phone +61 2 9648 3600, or by email silverwater@ausplasfab.com.au so we can assist you.

This Refund & Returns Policy applies to all purchases made through www.australianplasticfabricators.com.au

7. General
   1. We offer refunds, repairs and replacements in accordance with Australian Consumer Law and on the terms set out in this Policy.
   2. Any benefits set out in this Policy may apply in addition to consumer’s rights under Australian Consumer Law.
   3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

8. Australian Consumer Law
   1. Under Australian Consumer Law our goods come with guarantees that cannot be excluded. For any major failures with the goods that APF are responsible for, you are entitled;
      1. to cancel the purchase; and
      2. to a refund for the price of the goods; and
      3. compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
   2. If the failure that APF are responsible for does not amount to a major failure, you are entitled to;
      1. a re-supply of the goods within a reasonable timeframe,
      2. or to cancel the purchase and be provided with a refund of any price paid.

9. Cancellation and Change of Mind
   1. We do not offer any refund if you change your mind, or find the same product cheaper elsewhere. Please select carefully at the time when you place your order.

10. Products Damaged During Delivery
    1. APF does not accept responsibility in the event that the product you ordered has been damaged during delivery.
    2. If your products have been damaged during delivery, please contact us within 7 days by phone +61 2 9648 3600, or by email silverwater@ausplasfab.com.au so we can assist you in seeking compensation from the shipping company.
    3. We will then work with you and the shipping company to arrange for the cost of repair or replacement, or to provide a full refund, provided that you have contacted us within 7 days from the date of receiving the product and have been able to return the product in the condition in which it was received, together with any packaging and other items which you received with it.

11. Exceptions
    1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product purchased by you if:
       1. You misused the said product in a way which caused the problem.
       2. You knew or were made aware of the problem(s) with the product before you purchased it.
       3. You asked for a product to be created or used in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
       4. Any other exceptions that apply under the Australian Consumer Law.

12. Shipping Costs for Returns
    1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.
    2. If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
    3. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
    4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

13. Response Time
    1. We aim to process any requests for repairs, replacements or refunds within 7 days of receipt.

14. How to Return Products
    1. You can contact us by phone +61 2 9648 3600, or by email silverwater@ausplasfab.com.au within 7 days to discuss a return.
    2. Unless otherwise defined at our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
    3. To be eligible for a refund, repair or replacement, you must provide proof of purchase and contact us within 7 days of receipt of the goods.
    4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

15. Contact Us
    1. If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us by phone +61 2 9648 3600, or by email silverwater@ausplasfab.com.au.